MiniCases

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Consistency is Key for Forerunner Technologies, Inc.

When Jim Wallace, COO, and Mike Viola, CFO, first started Forerunner Technologies, they had a simple philosophy – “consistency in everything we do.”  Located in Edgewood, NY, Forerunner Technologies has been around since 1989. They are a Triple Diamond NEC reseller dedicated to excellence and the implementation of technical expertise. They recently won the 2018 NEC Advantage Award in recognition

Following the Rules Helps Save $100,000 in Margin

Nobody likes rules and regulations – until you need them.  Picture this...you’re a sales manager in your quarterly review with your sales and implementation team.  Looking at the sales for the quarter you see a startling trend that resulted in $100,000 in lost margin. Unfortunately, this is not a made-up scenario.  A Midwest-based technology integrator experienced this in Fall 2016. 

Secret to Success is in the Details

“We’ve won $500,000 deals based on the quality of the proposal we’ve delivered. The customer has told us one of the reasons we were selected was due to the quality and completeness of the proposal and other information provided.”  - Steve Kocimski, Director of Sales, Voice, Data, & Carrier Services Group, Sound Incorporated Sound Incorporated, a technology solution provider of

Support Agreement Renewal

Support Agreement Renewal Nightmares – No More!

Renewing existing maintenance and support agreements can be a nightmare.  In the old days, technicians were dispatched to do a physical count on the system – number of cards in the cabinet, phones on the desks, etc.  Today’s world is much different.  Yes, sometimes phones still sit on desks but gone are the days of a cabinet full of cards.

The Importance of a Well-Written Scope of Work

A scope of work (SOW) can help make or break an installation and implementation – financially that is.  Not clearly defining what is and is NOT included in a complex technology implementation leads to cost overages. It can also lead to a breakdown of customer and solution provider relationships.  In other words, this miscommunication can cause a customer to leave because

Going Beyond the ShoreTel Proposal

ShoreTel resellers use CorsPro’s SalesDoc Architect (SDA) for more than just generating great-looking proposals and scopes of work.  Many take advantage of the powerful formula-building and VBA coding inherent in the Microsoft Excel portion of the SDA Desktop platform. For example, our ShoreTel clients can: Auto-count switches, phonesets (by type – analog vs. IP) and licenses Benefit: Provide better project

Raising the Bar on Technical Scopes of Work

“SDA is a hidden gem.  When our partners see this scope they know it is good, it is clean, it is something they can go to the bank on.” For over 26 years Communications Resources, Inc. (CRI) has been the premier VMware Virtual Solutions and Unified Communications specialist, providing Real Time Innovative Solutions. Technology resellers turn to CRI to provide

Eliminating Scope Creep with Tigerpaw and SDA

Advantel™ Networks is a premier technology provider that designs, implements and maintains powerful converged communication and data network solutions to businesses worldwide. For over 30 years, Advantel Networks has focused on reducing infrastructure costs and simplifying IT administration for SMB to Fortune 100 enterprises. They focus on delivering critical business solutions and services, such as contact centers, project management, traditional